Product Information

Q: Where can I view your product line?
A: For your convenience, we have included a highlighted sampling of our furniture from the hundreds of styles and wonderful fabrics that are available to complete the living space in your home. You may view our furniture by visiting La-Z-Boy Furniture Galleries who sell our products exclusively. Their well-seasoned staff of sales personnel and designers will assist you in transforming the rooms in your home into a spectacular showcase for your family. There are also a few in-store galleries, also known as Comfort Studios, which feature a special area dedicated to La-Z-Boy products. Some La-Z-Boy Furniture Galleries and in-store galleries offer computerized rendering software which allows you to view the many combinations of fabrics and frame styles that can be produced and special ordered just for you. Remember that it is best to view the fabric and leather swatches the dealers have within their galleries.

Q: Do you have furniture for people with special needs?
A: La-Z-Boy Incorporated manufactures a diverse selection of furniture styles in an attempt to meet the various needs of our customers. Our residential division produces an electric powered lift chair, which is operated by a hand control. It assists with seating, exiting, reclining and raising and lowering the footrest. It proves beneficial for persons with limited mobility. To view the styles we offer as lift chairs please visit Luxury-Lift Power Recliner under ‘Our Furniture Line’ then ‘Collections’. For further information regarding our lift chairs, please contact the nearest authorized La-Z-Boy retail dealership.

Q: I have a Wall Recliner. Can I have a swivel base put on it?
A: Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a Wall Recliner. Swivel bases can only be installed on a Reclina Rocker. A swivel base is considered an option on the Reclina Rocker, so there would be an additional cost. Your authorized La-Z-Boy dealer will be able to advise you of the charge.

Q: The style that I purchased does not come with arm caps or headrest covers, why?
A: La-Z-Boy Incorporated does not provide armrest or headrest covers as a standard feature for any of our furniture. Customers may choose to purchase covers on a charge basis through their local La-Z-Boy retailer. The covers are napkin style and all have the same finished size, 16-3/4" x 16-3/4". We do not offer fitted armrest covers.

Q: I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?
A: La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact a local La-Z-Boy retailer for more information.

Q: Does La-Z-Boy offer reupholstering services?
A: La-Z-Boy does not offer reupholstering services. Please contact a local upholsterer for assistance in having your furniture recovered.

Q: What is leather match or half leather cover?
A: An alternative to 100% leather, leather match combines top-grain leather on the portions of the furniture you sit on and touch with skilfully matched vinyl on the sides and back of the furniture.

Q: When ordering a recliner, may I request to have the handle located on the left side instead of on the right?
A: Many of our recliners can be ordered with the handle on the left side. This option would have to be special ordered, since all of our recliners are manufactured with the handles on the right.

Q: Can I purchase slipcovers from you?
A: We do not manufacture slipcovers for our furniture. However, many of the authorized dealers employ sales personnel consisting of design specialists that may be able to assist you with additional ideas or alternatives that may fit your needs.

Q: I have a recliner. How can I remove the back from it to make it easier to move or transport?
A: This information and a diagram are listed in the operating instructions that accompany each La-Z-Boy product. On the lower portion of the back on each side there is a bracket that has a locking arm. The arms need to be raised up to a 30-45 degree angle in order to pull the back up and off the recliner. To put the back on, line it up with the brackets that come out from under the seat and gently slide it down into place. Then put the locking arms in the down position to lock the back on.

Q: I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?
A: La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact a local La-Z-Boy retailer for more information.

Q: A friend or relative has a chair that fits me perfectly, but La-Z-Boy no longer produces that style. May I special order it?
A: In an attempt to meet the various needs of our customers, we introduce new products twice a year. Unfortunately, to make room for the new styles, we must discontinue some as well. Once we have discontinued a style, we can no longer produce it. Please be sure to visit an authorized La-Z-Boy dealership to try some of the many other styles of furniture. A sales associate will be able to assist you with a piece of furniture to fit your needs.

Q: How do I clean my fabric?
A: To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be found on the identification tag attached to the furniture. For any type of cleaning, we recommend that a professional upholstery cleaner be contacted.

Q: How do I care for my leather furniture?
A: La-Z-Boy offers several different types of leather upholstery for its furniture. If cared for properly, this natural material will maintain its beauty and usefulness for many years. Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather.

Q: My chair is noisy when I lower the footrest, is this normal?
A: Since there are moving metal parts in our reclining mechanisms, there will be some noise involved when releasing the footrest. To lessen the noise, we suggest releasing the handle slowly when disengaging the footrest. Additionally, distributing your weight evenly on the seat, while slightly raising your feet from the footrest when releasing the handle, will also decrease the noise level. We want to ensure that our customers are satisfied, so if you have any questions regarding your furniture and how it operates, please contact the dealer from whom you made your purchase. They have years of experience selling and servicing our furniture, and they will be able to ensure that your furniture is operating properly.

Q: The springs in my Reclina Rocker squeak. Can I lubricate with 3 in 1 oil?
A: We recommend you contact your dealer. They would be able to inspect your chair and diagnose the specific problem your chair is encountering and then offer a solution.

Q: The dealer is charging me with a trip fee to come to my home. Isn’t this covered under my warranty?
A: Every La-Z-Boy product is warranted by our Limited Warranty, which is one of the best warranties in the industry. While the dealers, who are experts in the field, provide service under the warranty, there may be some additional charges such as trip fees, and/or inspection fees that our warranty does not provide for. Please be sure to check with your dealer when contacting them for service.

Q: If my furniture needs service or replacement parts, and I move or don’t have access to my original dealer, who should I contact?
A: Every authorized La-Z-Boy dealership employs knowledgeable, well-trained service personnel to assist customers. In the event that your furniture requires service assistance or replacement parts, please contact your nearest dealer. Please have your dated receipt as proof of purchase available as well as the information listed on the product identification tag stapled below your furniture.

Q: May I pick up my furniture instead of paying for a delivery charge?
A: If you have a vehicle large enough to transport your furniture, you may pick it up. However, once the furniture is outside of the dealer’s building, the responsibility lies with the customer, so please practice extreme care when transporting your new furniture home. If an unfortunate mishap does occur while you are in transit and your furniture is in need of repair, the dealer can assist, however it would be at the customer’s expense. The La-Z-Boy Limited Warranty covers repairs needed due to manufacturing and material defects only.

Q: My furniture is not comfortable. May I exchange it?
A: We manufacture several different styles of furniture in an attempt to meet the needs of all of our various customers. Generally, the seating comfort is selected at the time the order is placed at the local retail dealership. If you have a concern regarding the comfort of your furniture, please contact the independent retail dealership where it was purchased. They will need to inspect the product to determine if it meets our manufacturing specifications. If they find that it does, the dealer would not be able to make any changes to the product.

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